Whelp… this is confusing. Today my job reminded me once again that I value efficiency just as much as I value compassion. That would be great if I had unlimited power to go with my high emotional intelligence, but I don’t.
So when someone calls me with a problem, it bothers me that I can’t solve the problem directly, all I can do is apologize and issue concessions; irritating.
What the hell is the point of being the point of contact for an inconvenience if you can’t solve the customer’s problem? I’m totally fine with you yelling at me if I have the power to tell you with confidence, “I fixed it.” That’s all I’ve ever wanted to say to people: I fixed it. Continue reading “Power: Why Can’t I Have It?”